When you have adverse suggestions from an Amazon purchaser, you’ve got a pair decisions:
1. Ask Amazon to take away the adverse suggestions. Nonetheless, Amazon can take away the suggestions IF and ONLY IF:
- The client consists of ‘profane or obscene’ language in his/her feedback and/or
- The client consists of private data of you or anybody else: an e mail handle, a reputation, phone #, and many others., and/or
The ENTIRE patrons suggestions is a product assessment.
For FBA (Achievement by Amazon) orders ONLY: The ENTIRE suggestions is concerning achievement or customer support for an FBA Amazon order. Amazon states “Suggestions reviewed and decided to be relating explicitly to achievement and customer support for an order fulfilled by Amazon won’t be eliminated, however a line will seem via the score and the assertion, “This merchandise was fulfilled by Amazon, and we take accountability for this achievement expertise” shall be added”. (For extra on the eligibility of getting suggestions faraway from an FBA merchandise, see Amazon.com’s official FBA data pages.)
Whenever you log in to your Amazon Vendor account, contact Amazon Vendor Assist to request a suggestions removing (keep in mind to be VERY well mannered in your message to Amazon!).
OR, As an alternative of Contacting Amazon, you possibly can:
2. Ask the Buyer to take away the suggestions. Right here’s how:
a.) Go to: Your Vendor Account > Click on on “View your Scores and Suggestions” > Click on on ‘View All Your Suggestions’
b.) discover the adverse suggestions, after which click on on the ‘Rater’s’ identify related to that suggestions.
Whenever you click on on the Rater’s identify, a web-based kind will seem.
c.) Within the ‘Choose a Topic’ dropdown, choose “Suggestions Request” and ship the client a well mannered request to take away the suggestions.
IMPORTANT: Amazon coverage PROHIBITS you (the vendor) from together with in your message to the client/purchaser: any web site hyperlink, any emblem, any promotional message. Amazon can cancel your account in the event that they catch you doing any of that! Whenever you’re sending the e-mail to the client this fashion, it goes via Amazon’s e mail servers and system BEFORE it will get to the client, so that they have the precise to intercept and browse your e mail if they want.)